tk777's Privacy Policy
Your personal information matters to us. This document clearly explains how tk777 collects information, why it does so, and how it keeps that information safe.
Last Updated: This privacy policy was last revised in 2025. Any changes will be published on this page.
Introduction and Scope
tk777 is an online entertainment and betting platform serving users in Bangladesh. This privacy policy ("Policy") describes what information we collect about you through our website, mobile application, and other related services, how that information is processed, and under what circumstances it may be shared with third parties.
By using tk777's services you agree to the terms of this Policy. If you do not agree, please stop using our services. This Policy is an integral part of our Terms and Conditions and should be read alongside them.
The information on this page applies only to individuals aged 21 or above. 21+ No one under this age is permitted to use our services, and we do not knowingly collect any information from minors.
What Information We Collect
We collect information in several ways — what you provide directly, information collected automatically from your usage, and in some cases through verified third parties. The different categories of information are described in detail below.
2.1 — Registration and Account Information
When creating and managing an account we collect:
- Full name and date of birth
- Mobile number and email address
- Username and password (stored in encrypted form)
- Documents required for identity verification (national ID card or passport details)
- User preferences and settings
2.2 — Financial and Transaction Information
During deposits, withdrawals, and other financial activities we collect:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction amount and time
- Transaction reference number
- Wallet balance and betting history
We do not collect any payment method information beyond mobile banking. bKash, Nagad, Rocket, and Upay each have their own privacy policies, and you should never share your PIN or password for those services with tk777.
2.3 — Device and Usage Information
The following is collected automatically when you use our website or app:
- IP address and approximate location
- Device type, operating system, and browser version
- Page view times, session length, and click patterns
- Information collected from cookies and similar tracking technologies
How We Use Your Information
tk777 uses collected information for specific, legitimate purposes. We never use information for unrelated or unauthorised purposes.
| Purpose | Description |
|---|---|
| Account Management | To create accounts, verify logins, recover passwords, and maintain security |
| Transaction Processing | To confirm deposits and withdrawals and maintain transaction records |
| Identity Verification | To prevent financial fraud and confirm account ownership |
| Customer Support | To resolve issues via live chat and email |
| Responsible Gaming | To identify unusual betting patterns and offer assistance |
| Platform Improvement | To analyse user experience and improve the service |
| Contact | To send account-related notifications and updates |
As part of following our responsible gaming guidelines, we may monitor a user's betting activity. If an unusual pattern is detected, we may contact the relevant user to offer support.
Sharing Your Information with Third Parties
tk777 does not sell, rent, or commercially transfer users' personal information. However, information may be shared with third parties in the limited circumstances described below:
4.1 — Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. This information is used solely to complete the relevant transaction.
4.2 — Technology and Service Partners
Game studios such as Evolution, Pragmatic Play Live, PG Soft, and other software providers may process gameplay data. This data is limited to delivering the games, and these third parties operate under their own data protection terms.
4.3 — Legal Obligations
We may be required to disclose information in response to a valid legal order or demand from a competent authority. In such cases we disclose only the information that is legally required.
4.4 — Fraud Prevention
Where there is suspicion of financial fraud, multiple accounts, or money laundering, relevant information may be shared with the appropriate investigating body.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the tk777 website and app. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 — Essential Cookies
These cookies are essential for the core functions of the service — such as maintaining login sessions, security tokens, and payment gateway connections. The service cannot function properly without them.
5.2 — Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalised preferences. Disabling them means you will need to reset your preferences each time you visit.
5.3 — Analytical Cookies
Analytical cookies are used to collect information about which parts of the website are used most and where issues arise, in order to improve the quality of the service. This data is generally held in aggregated, anonymous form.
You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent some parts of the service from working properly.
Data Security Measures
tk777 has put in place both technical and organisational measures to protect user information.
- SSL Encryption: All data transmissions are encrypted using the SSL/TLS protocol.
- Password Hashing: Your password is never stored in plain text — it is stored only using a strong hash function.
- Access Controls: Only authorised staff can access user information, and every access is logged.
- Server Security: Data is stored in secure data centres and regular security checks are carried out.
- Firewall and IDS: Advanced security systems are always active to detect suspicious activity.
- Two-Factor Authentication: OTP verification is used to add an extra layer of security to accounts.
However, it is not possible to guarantee that data transmission over the internet is completely secure. We make every effort to protect your information, but please use a strong password and do not share your login details with anyone.
Your Rights and Controls
You have certain rights over your personal information. You may contact us regarding any of the matters listed below:
7.1 — Right to Access Information
You have the right to know what information we hold about you. Most information can be viewed from the profile section after logging in to your account. For additional information, please contact the support team.
7.2 — Right to Correct Information
If your account contains incorrect or outdated information, you can have it corrected. Changes to certain identity-related information may require a verification process.
7.3 — Right to Close Your Account
You may request to close your account at any time. Even after closure, information required for legal obligations or fraud investigations will be retained for a specified period.
7.4 — Opting Out of Marketing Communications
If you do not wish to receive promotional messages, you can unsubscribe through your account settings or by contacting the support team. Essential notifications relating to your account and transactions will continue to be sent.
Data Retention Period
tk777 does not retain user information beyond what is necessary. The retention periods for different types of information are set out below:
- Active account data: Retained for as long as the account remains active.
- Financial transaction records: A minimum of five years from the date the transaction was completed — as required by law.
- Identity verification documents: Retained for a specified period after account closure as required by law.
- Customer service chat logs: Up to one year after the issue is resolved.
- Analytical data: Retained in anonymous form with no fixed expiry.
At the end of the retention period, information is securely deleted or permanently anonymised.
Protection of Minors' Information
tk777 strictly does not provide services to anyone under the age of 21. 21+ Age is verified at registration to enforce this limit. We do not knowingly collect any personal information from minors.
If we become aware that a minor has opened an account using false information, that account will be closed immediately and the associated information will be deleted. Under our responsible gaming policy, protecting minors is one of our top priorities.
If a member of your family has created an account on tk777 and is under the age of 21, please notify our support team immediately.
Policy Changes and Updates
tk777 reserves the right to update this privacy policy from time to time. Updates may be necessary to keep pace with changes to the scope of the service or to technology.
For significant changes, we will notify you through one or more of the following methods:
- By updating the "Last Updated" date at the top of this page
- By sending a notification to your registered mobile number or email address
- By displaying a notice when you access the service
Continued use of the service after a change indicates that you have accepted the updated policy. For any questions on this, please visit our FAQ section or contact the support team directly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the channels below. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.
Live Chat
For immediate assistance, use the live chat feature on the website. A response is typically received within a few minutes.
To learn more about the interpretation of this policy or your rights, visit our About Us page — where you will find detailed information about tk777's operations and team.